A PATH FOR BRANDS
TO CHAMPION GEAR REPAIR
Since 1981, the outdoor industry has chosen GEAR AID for gear-specific solutions. Backed by decades of field experience and problem-solving expertise, we facilitated more than 3.5 million repairs in 2020. This illustrates our extensive knowledge in gear maintenance and ability to anticipate and solve gear problems. Our industry is evolving and we’re here to connect and bring the proper tools of repair to everyone.
IT’S FOR BRANDS
GEAR AID+ serves outdoor industry brands that want to introduce DIY gear repair and maintenance to their customers. We provide the wisdom, expertise, and knowledge to solve gear problems with a range of products.
IT’S BENEFICIAL
Equipping customers with the tools of DIY repair creates a deep connection between a brand and its consumers. The reward of DIY and gear care with GEAR AID+ gets people out on more adventures.
IT’S A PARTNERSHIP
As the experts in anticipating gear problems, we know how to take care of our customers for their current and future needs. We are available to support our partners throughout the process from development to launch.
EXTEND THE LIFESPAN OF GEAR
On average, 40% of a product’s environmental impact is attributed to product care and end of life disposal (Outdoor Industry Association, 2019). That’s why we help gear last as long as possible. We understand producing high quality outdoor gear is a major investment and maintaining it can reduce environmental waste.
A jacket, whether insulated or waterproof, requires regular washing and conditioning to keep up its performance and make it last longer.
WHO WE WORK WITH
We are recognized by outdoor industry professionals as the leader in gear repair and maintenance.
Join the industry.
TECHNICAL PROBLEMS
REQUIRE TECHNICAL SOLUTIONS
We work with you directly to customize solutions to support your product and business initiatives. Each program type delivers applicable product offerings within the GEAR AID+ program. Each phase is specifically designed to match the product lifecycle from manufacturing to end use.
GEAR AID PRODUCTS
GEAR AID repair and maintenance products are used by industry leading gear manufacturers and warranty repair departments. From sealants to lubricants, wash treatments to repair tape, we have the right product assortment to solve any gear problem.
Choose your country:
- US / CA
- EU / UK
PARTNER WITH US
Ready to partner with GEAR AID? Have questions? Please choose a path below and we will respond to your inquiry.
PRODUCT RESOURCES
Whether you’re a brand interested in partnering with us or a customer with a question, we’re here to help. Our range of product resources can help you learn how to use our products and understand more technical details.
FAQ
Are all of your products available in bulk?
No. Some of our products are produced and finished only in retail ready GEAR AID branded packaging.
What are your minimum order quantities (MOQs)?
Bulk product: Master case quantities (vary depending on products)
All others: Contact salesorders@gearaid.com for more information
Can I get samples of the products I am interested in?
Yes, we are happy to provide you with the samples you may need. Please contact your account manager or submit a request at salesorders@gearaid.com. Not all requests can be fulfilled, but we will do our best to provide as much detail and materials for your development needs.
Do you provide custom sizes?
Yes, we can. Any customization outside of our standard production SKUs or inventoried components will require a full product development process specific to our capabilities and your needs. We work with many domestic and global suppliers that can help to achieve your goals. Contact salesorder@gearaid.com for MOQs and order requirements.
Do you have an in-house design department?
Yes, our design department is on staff at our headquarters in Bellingham, WA. Contact your account manager for more information and pricing.
Do you provide use instructions?
All GEAR AID products come with standard use instructions. We can work with you to tailor fit instructions, so your product needs and specifications are being met. Regulatory and warning statements are non-negotiable and are essential packaging requirements.
Are your products in compliance with REACH / Prop65?
All our products that require Prop 65 warnings are properly packaged and labeled with the current www.p65warnings.ca.gov information. Many of our products are REACH compliant, packaged and labeled for sales in NorthAmerica. Our GEAR AID products can be available with EU country language translations and regulatory requirements for retail sales within the EU. Please inquire for more details with your GEAR AID account manager.
Do you have certain quality standards?
Yes, our products are built to meet specific standards of formulation and performance. Our Project Management team reviews each product and design to ensure that those specifications are met.
What are typical lead times?
Each product we offer has different availability and shipping requirements. To find out when you can expect to receive your order, contact us at salesorders@gearaid.com. The following are some standard lead-times we work hard to fulfill:
3 days: Bulk product within North America in master case quantities.
2 weeks: International shipments.• 10-12 weeks: Co-brand / private label from approval of design.
* Receipt times will depend on shipping arrangements andFOB (free on board) location.
Will you warehouse my inventory or have a stocking program?
Our warehouse is not directly set up to inventory and ship customer product. Our OEM production and finished goods are required to be taken in full at the time of completion and invoicing. If warehouse/stocking services are needed please inquire with your account manager as some special cases may apply.
Where do you ship from?
We ship from our headquarters in Bellingham, WA, USA.
Can you ship directly to my manufacturing factory?
Yes, the majority of our products are available FOB from Bellingham, WA.
Do any of your products have import or shipping restrictions?
Yes. Our team is able to assist with necessary documentation for your process of importation.
Do you ship outside of the USA?
Any products shipped outside the USA is the sole responsibility of the customer for any and all duties and/or customs fees and regulatory requirements. For more information on our overseas shipping capabilities, please contact us at salesorders@gearaid.com.
Is freight included in my orders?
All orders placed with GEAR AID can be shipped using our freight coordinator or one of your preferred carriers. All freight charges will be billed as a separate item on the invoice.
How do I get pricing information?
Pricing for all products and services are available through your account manager at salesorders@gearaid.com.
What form of payment do you accept?
We gladly accept Visa, MasterCard, Discover, and AmericanExpress. GEAR AID is able to offer NET 30 days payment terms with prior approval. Contact us at salesorders@gearaid.com to learn about our payment terms and for a NET 30 credit application. New private label orders require a 50% down payment with the balance being due at the time the finished goods are ready to ship or based on your payment terms.
How else can we help you?
Send your questions to salesorders@gearaid.com.
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